Refund Policy

Stiff Sleeve Co. Return Policy

At Stiff Sleeve Co., we are committed to providing you with high-quality sleeves that enhance your everyday experiences. While we take pride in the durability of our products, we understand that occasional issues may arise. To ensure a seamless and fair return process, please read our return policy carefully.

First Pair Replacement Guarantee
   - We stand by the quality of our sleeves. If your first pair of sleeves becomes torn or damaged due to normal usage within 30 days of receiving them, we offer a free replacement for the pair purchased only.
   - The replacement is for the same product as originally ordered, subject to availability.

Subsequent Replacements
   - After receiving a free replacement for your first pair, any additional replacements must be purchased at the regular price.
   - We believe in providing excellent value to our customers, and this policy helps us maintain competitive pricing while ensuring quality.

Eligibility for Returns
   - To be eligible for a return or replacement, the sleeves or equipment must be in their original, unused, and unaltered condition, with no odor or signs of usage.
   - Returns must be initiated within two weeks of the date you received the product.

Responsibility for Product Misuse
   - While our sleeves are crafted from sturdy materials designed to withstand regular use, we are not responsible for any ripping or tearing due to inappropriate sizing selection.
   - Please make sure to refer to our sizing guide and choose the appropriate size for your needs. **Do NOT Size up.** Due to the nature of the stiff neoprene, the best effect and advantage is received from a true to size fit, and not a sized down fit, as flexible neoprene sleeves provide. 

Return Process
   - To initiate a return, please fill out the contact form
   - Our team will guide you through the return process. Please allow 3-5 business days for responses.

Refund Policy
   - Stiff Sleeve Co. offers replacements for damaged or torn sleeves, not refunds.
   - We are dedicated to resolving any product-related issues promptly by providing you with a new pair of sleeves that meet our quality standards.

At Stiff Sleeve Co., we value your satisfaction and strive to provide exceptional customer service. We believe that this return policy reflects our commitment to delivering quality products while being transparent and fair. If you have any questions or require assistance, please don't hesitate to reach out to our dedicated customer support team.

Thank you for choosing Stiff Sleeve Co. for your stiff sleeve needs. We look forward to serving you with top-notch products and service in the future.

Sincerely,

Stiff Sleeve Co.